Shopping With Confidence

Shipping

• Orders are processed Monday–Friday.
• Processing time: 1–3 business days.
• Most orders arrive within 5–15 business days.
• Tracking information is emailed once your order ships.

Order Tracking

Once your order ships, you'll receive a tracking email.
Please allow 24–48 hours for tracking updates.

Damaged Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:

• Your order number
• Photos of the item
• Photos of the packaging

We'll work quickly to make it right.

Returns

We want every Nestellé experience to be exceptional.

Because each Nestellé order is carefully prepared just for you, returns are accepted only if an item arrives damaged, defective, or incorrect. All other sales are final.

If you believe your order qualifies for a return, please email us first so our team can review your request and provide return instructions.

Unauthorized returns will not be accepted.

Items returned without prior authorization cannot be processed for a refund or store credit and may be returned to the sender.

To help us resolve your request as quickly as possible, please include:

• Your order number
• Photos of the item
• Photos of the original packaging

We'll review your request and work quickly to make it right.

Email: hello@nestelleshop.com

Still Need Assistance?  

We'd love to help! Email us at hello@nestelleshop.com and we'll respond within 24-48 business hours.

Thank you for choosing Nestellé. We appreciate the opportunity to help you create a home you love. 🤍