• Nestellé Return & Store Credit Policy

  Returns & Exchanges

  At Nestellé, we want you to love your purchase 🤍

  We accept returns only in the case of damaged or incorrect items.

  To request a return, please submit a request through our contact form within 7 days of delivery, including your order number and clear photos of the item.

  All returns must be approved before being sent back. Unauthorized returns will not be accepted.

  If your request is approved, we will offer:
  ✔ A replacement
  ✔ OR store credit

  We do not offer refunds or returns for buyer’s remorse or general dissatisfaction.

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  Candle Policy (Important)

  Due to the personal and sensory nature of our candles, all candle purchases are final sale.

  We do not accept returns or exchanges based on fragrance preference.

  If your candle arrives damaged or defective, please contact us within 48 hours of delivery with photo proof, and we will gladly provide a replacement.

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  Damages & Incorrect Items

  Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us within 48 hours so we can evaluate the issue and make it right.

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  Non-Returnable Items

  The following items are not eligible for return:

  • Candles (unless damaged upon arrival)

  • Custom or personalized products

  • Sale items

  • Gift cards

  If you’re unsure whether your item qualifies, please contact us prior to purchasing.

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  Store Credit & Return Shipping

  Nestellé does not issue refunds. Approved returns are processed as store credit only.

  Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.

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📧 Questions? Contact us using our contact form 🤍