Terms of service

Nestelle – Terms of Service

Overview

Welcome to Nestelle! The terms “we”, “us”, and “our” refer to Nestelle. Nestelle operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). Nestelle is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (“Terms”) describe your rights and responsibilities when using our Services. By visiting or purchasing from Nestelle, you agree to these Terms and our Privacy Policy [INSERT LINK]. If you do not agree, do not use our Services.

1. Access and Account

  • You must be at least the age of majority in your state/province to use our Services.

  • You are responsible for maintaining the security of your account credentials and all activity under your account.

  • You may not transfer or sell your account.

2. Our Products

  • We make every effort to represent our products accurately, but colors or appearance may differ due to device settings.

  • Product descriptions, availability, and prices are subject to change without notice.

  • We reserve the right to limit quantities or discontinue any product.

3. Orders

  • Placing an order is an offer to purchase. Orders are not accepted until Nestelle confirms acceptance.

  • Review your order carefully; cancellations may not be possible once accepted.

  • All purchases are for personal use only.

4. Prices and Billing

  • Prices, discounts, and promotions are subject to change.

  • Taxes, shipping, handling, and customs are not included unless stated.

  • You agree to provide accurate and up-to-date payment information.

5. Shipping and Delivery

  • All delivery times are estimates. Nestelle is not liable for carrier delays or events outside our control.

  • Risk of loss passes to the customer once the carrier receives the products.

6. Returns and Store Credit

  • Return Window: You have 21 days from the date of delivery to request a return.

  • Eligibility: Items must be in the original condition, unworn/unused, with tags, and in original packaging. Proof of purchase is required.

  • Return Process: Contact us at [INSERT EMAIL] to request a return. Returns must be sent to: [INSERT RETURN ADDRESS]. Returns sent without prior authorization will not be accepted.

  • Shipping Costs: Customers are responsible for return shipping.

  • Restocking Fee: A 15% restocking fee will be deducted from store credit.

  • Store Credit: All approved returns are issued as store credit; no refunds are given.

  • Damaged/Incorrect Items: Contact us immediately at [INSERT EMAIL] with photos of the item, packaging, and shipping label for evaluation.

7. Limitation of Liability

To the fullest extent permitted by law, Nestelle, our affiliates, partners, officers, directors, employees, agents, contractors, licensors, or Shopify and its affiliates, shall not be liable for any claim, loss, or damages of any kind, including direct, indirect, incidental, punitive, or consequential damages, even if advised of the possibility.

By purchasing from Nestelle, you agree:

  1. Use of Products: You use products at your own risk.

  2. Business Liability: Nestelle is an LLC; liability is limited to the purchase price.

  3. Third-Party Actions: Nestelle is not responsible for carriers, suppliers, or third-party issues.

  4. Policy Compliance: Customers must follow store policies, including returns and shipping.

8. Indemnification

You agree to indemnify and hold harmless Nestelle, Shopify, and affiliates from any claims, damages, or expenses arising from your use of the Services or violation of these Terms.

9. Intellectual Property

All content, images, and branding are owned by Nestelle or its licensors. You may not reproduce, distribute, or create derivative works without written consent.

10. Prohibited Uses

  • No unlawful, abusive, or fraudulent activity.

  • No spamming, phishing, or interference with site functionality.

  • Violation may result in account suspension or termination.

11. Disclaimer of Warranties

Services and products are provided “as is” and “as available.” Nestelle disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

12. Termination

We may terminate your access at any time. You remain liable for amounts due prior to termination. Certain sections (IP, Indemnification, Limitation of Liability, etc.) survive termination.

13. Governing Law

These Terms are governed by the laws and courts of the state where Nestelle is headquartered.

14. Changes to Terms

We may update these Terms at any time. Continued use of the Services constitutes acceptance of updated Terms.

15. Contact Information

For questions regarding these Terms or returns, contact us at: [INSERT EMAIL]